The future of Chatbots and Customer Service

What is Chatbot?

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps, or the telephone.

Why are chatbots important?

A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.

Why a chatbot is far more than a simple messaging service

Impact of chatbots on cutting costs and improved CX during busiest times

Sentiment analysis – providing human-like personalized customer service


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